RAISING YOUR PAWS
Your Pet Parent Resource, Presented by NutriSource, Hosted by Susan Frank
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How Can I Get NutriSource/Pure Vita/Natural Planet Delivered To Me?

May 24, 2017 | Blog

Have you been buying our pet foods, NutriSource, Pure Vita or Natural Planet, kibble and cans online? Maybe a friend told you great things about our food and now you want to try it.

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Perhaps you have heard that we will no longer be selling our food through the online company Chewy.com since the Pet Smart acquisition. Are you worried about where you can buy the food now?

First, know that we are sold in about 6,000 independent and family owned stores all over the country. Since we are a family owned company in Minnesota, manufacturing the dog and cat foods only in our own family plant, our focus has always been and continues to be partnering with independent pet specialty and family owned stores.

Second, you can easily find the closest stores near you, that sell our food.

Just go to our website directory page, put in your zip code and all the closest stores to you will pop up.

Here is the Dealer Directory.

We recommend that you call ahead to make sure the exact product you are looking for is in stock. Changes do occur in the stores and we don't want you to waste a trip and be frustrated. If the food is not there at the time, also, please remember to ask our retailers if they can special order a particular bag in for you. There is no charge to do this, and most every store is happy to do so – usually the food will be in the store in a weeks time.

Do you need to have your pet food delivered right to your door? We understand. Here is what to do.

shutterstock_259055843 Call those stores nearest to you on the directory.  Ask them two things.

1. Do they have their own online store? Many of them, knowing that e-commerce is just getting bigger due to the convenience, have or will be creating their own on-line stores for ordering and shipping.

2. Ask if they have home delivery? Many do or are currently beginning a program.

We ourselves are currently contacting all of our retailers so we can add this valuable information to our directory website. Stay tuned. We know how important it is that the directory be really useful to you.

In addition to supporting those family owned businesses, by purchasing directly through one of our authorized brick and mortar retailers, you will benefit from a knowledgeable trained staff, special promotions we may be running in the stores or use of our coupons we hand out at local pet expos and during pet food demos in the stores. Win, Win!

Another good reason to call those Ma and Pa stores next to you – ask for our free samples. I bet your pet would like some. shutterstock_96202397

There is a dollar off coupon on the back of each sample bag. We always provide our dealers with good sized, complimentary samples for your furry friends. Best way to find out how it will do in your kitty or pooch's tummy.

11 Comments

  1. Ronald Gonzales

    Hey all, Thanks for the post. In case anyone else is looking. I found a great site that delivers nationwide and carries nutrisource. I just placed my first order and they have dog and cat food. Prices were about the same as before. www.k9cuisine.com

     

    Reply
  2. Maureen H Conrad

    I was getting the Chicken and Pea grain free from Jet for $43. Now, all of a sudden, it's $57. It's gone up at Pet Supplies too. We've been very happy with the product for our Aussie, but getting too expensive to feed. What happened? This is a very radical hike in cost and it's gotten harder to find also. Why won't the leading pet stores carry it? Too expensive? I don't know what to switch to now.

    Reply
  3. Fritz

    Thru your free samples.  My very finaky  minature schnauzer has taken a liking to your adult chicken & rice formula.  I am not in need of a 33 # bag thou. do you have smaller bags for my little friend? The size of the pieces are not an issue.  But I would like 3-5# bags if possible.

    Thank you

    Fritz

    Reply
  4. lisa ciarrochi

    Very disappointed that you won't let Chewy deliver your food anymore.Chewy has been WONDERFUL.  I wondered how long they could last against the giants and not surprised that they agreed to be bought out.  That said, this has not affected the service they provide me, which is top of the line, good old fashioned great service through any sort of communcation (web/email/phone — which I notice you do not have).

    Going back to Blue Buffalo.  Good luck with your dog food.  The breeder how gave me a 3 month supply speaks highly of it and my lab loves it, but if you don't like loyal customers getting a little bit of a discount for being so, I'm moving on.  Good luck and best wishes.

    Reply
    • NutriSource

      Dear Ms. Ciarrochi, 

      We understand your disappointment and are sorry for the inconvenience that ending our partnership with Chewy has caused you. We had a great relationship with them – our decision was based on the fact that as our foods are not carried in the large box stores, such as Pet Smart, Petco, Wal-mart or Target, once  Pet Smart acquired Chewy”s we were obligated to end the arrangement to retain our original vision of partnering with independant and family owned companies.  We do support customers being able to save money and get discounts. This is why on all of our free sample bags there is a dollar off coupon and when we do demo’s in the stores that carry our foods and participate in local pet expos, we give away coupons that offer greater discounts. 

      Sincerely,

      NutriSource Pet Foods. 

      Reply
  5. Dawn Vidal

    Although I respect and appreciate your business plan that supports your local vendor partners-  it does not help me.   I live in a remote area that does not have a brick and morter store to supply me with the 4 30 lb bags I buy for my great danes each month.   Do you have an on line partner for folks like me that do not have a local option?  

     

    p.s.  your directory has some flaws-  it only looks as the crow flies-  its best suggestion was for me to drive 7 hours around the Sierra mountains.  (Technology is not perfect – I get it.)  But currently it looks like the closest store is 3 hours away.  Please come up with a solution that does not make me change my 2 pups food. 

    Reply
  6. Susan Weldon

    I called in with a question about my new puppy  and a food concern.   As directed I left a message  but didn't receive a call back. That day I was very concerned  about the  food and whether it was to rich for her.  I did  get the issue solved with the help of a new vet.  But today I have to buy more food,, should I go to Ian's who always returns calls or go to a higher priced food who didn't….  Makes you wonder…….. 

    Reply
    • NutriSource

      Dear Ms. Weldon,

      I’m very sorry that your call was not returned and that it has taken this long for me to respond to your message. First of all, thank you for writing. I don’t know if you had this phone number to call, but the person who does answer the kind of questions you had is Genie Buer. Her direct phone number is 218-346-8312. 

      With the launch of a new podcast that I am hosting for NutriSource as well as being able to regularly write and respond to blogs, the late response to messages won’t happen in the future. Again, we apologize for not being able to meet your needs. I hope your puppy is doing well.

      Sincerely,

      Susan Frank.

        

       

      Reply
  7. Barb Reynolds

    what is the size of your free samples from vendors? i paid $1.50 per 5 oz. bag and was kind of pissed off. i ordered a box of 12 and was charged that for each bag. pretty high price. i use the small and medium breed puppy. got some of the 1.5 bags which were nice but i believe they are discontinued 🙁 Nice to send home with new owners. would be nice if you offered some kind of breeder program 

    Reply
    • Barb Reynolds

      looking at the bag it says FREE SAMPLE. Is the store allowed to charge just because i requested a certain number for my litter?

      Reply
  8. Becky BAKER

    I’ve had to change brands. Really liked getting Pure Vita via Chewy. Disappointing as this was a seamless process for a long time. I tried another vendor, but it was very expensive and took way too long to deliver.

    Reply

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